Rob Lavet Presents "Fine-Tuning the Art of Attracting and Retaining Clients Through Service, Knowledge and Value"

May 27, 2010

On May 27, the Gerson Lehrman Group hosted a webcast featuring Robert Lavet, Principal of Powers, Pyles, Sutter & Verville, and William Fawcett, General Counsel of Flagstone Reinsurance Holdings. Both attorneys have extensive experience as corporate general counsels. The webcast was moderated by David H. Freeman, JD, a veteran law firm business development consultant. The program explored best practices to differentiate your firm to attract and retain clients. The discussion specifically covered:

Results from a recent GLG survey on common disconnects between inside and outside counsel’s perceptions of law firm service, knowledge and value.
Case studies of law firms that successfully differentiated themselves, from the GCs who awarded them their business.
Key elements of outstanding service, including ways to better understand your clients, and how to add value to your business relationships.

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